Why do I need to book?
A new booking system has been introduced as a safety measure due to Covid-19. Despite government restrictions being lifted, we want users of Splash to have a safe and comfortable experience without the concern of dense crowding.
Who is included in my booking?
Each booking slot is for a maximum of 4 people. This includes any adults that are spectating and children/babies that may not be using the Splash facilities.
What if I wish to book for more than 4 people?
If your group is larger than 4 an additional session will need to be booked, subject to availability.
Is there an age limit to use the park?
Splash is specifically designed for 3 – 12 years, however, children under the age of 3 can attend the sessions. All children must be supervised by a responsible parent, guardian or carer.
Can none-SEN siblings attend SEN sessions in the same family group?
Yes, siblings can attend the session so long as they are under the age of 12 years and accompanied by a responsible parent, guardian or carer.
To book onto the SEN sessions, does my child have to prove diagnosis?
No, our system is based on trust and goodwill. The SEN sessions are under trial and will be expanded next year if successful.
Is there an age limit for the SEN sessions?
No, SEN sessions are for all age groups so long as they are accompanied by a responsible parent, guardian or carer.
Why isn’t there any SEN sessions at the weekend?
We have chosen to hold the SEN sessions at our quiet times mid-week, avoiding peak periods.
Can siblings attend the under 5’s sessions (if over the age of 5)?
No, the under 5’s sessions are strictly for those under the age of 5.
Will over 5’s be turned away if they are booked on to the under 5’s only session?
Yes, the under 5’s sessions are strictly for those under the age of 5.
Can my child under the age of 5 only attend the under 5’s sessions?
Children under the age of 5 can attend any session. The under 5’s sessions allow for toddlers to enjoy the park during a quieter period.
Why isn’t there more frequent SEN and under 5’s sessions?
The demand at Splash is very high and we want to allow sessions for as many families as possible. The SEN sessions are under trial and will be expanded next year if successful.
How can I cancel my booking?
You can cancel your booking anytime using the cancellation link in your booking email.
Why can’t I book my chosen slot?
Only the available dates and times will be shown. Fully booked dates or times will be greyed out or not shown. When new sessions open, we will inform you via our social media pages – please keep an eye out to avoid disappointment.